Examens de Certification

ISO 20000 Auditor

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After gaining knowledge of the principles of IT Service Management and the requirements of ISO 20000, this session will give you deeper understanding and all the subtleties of audit practice according to ISO 20000 standard.

Format of the exam (length and number of questions of the exam)
Web based or paper based, 40 questions, 60 minutes duration
Documentation
Each candidate will receive a support in paper form or electronically
Course Length
3 days with certification
Delivery Language
English / French
The pre-requisites
Minimum of three years’ experience conducting audits in an IT environment
Qualification level
Advanced
Target group
– Third party auditor or internal auditor for an organization IT Consultants, ITIL® consultant
– Quality Manager
– Information system Manager
– Anyone wishing to conduct audits
Learning objectives
Through the completion of this course you will:
– Understand the requirements of ISO 20000 against which audits are conducted
– Further its knowledge of audit according to ISO 20000
– Mock audit
Addressed topics
This is a transition course for experienced auditors. It does not cover audit techniques.
Addressed topics during this course:
– Introduction to ISO/IEC 20000 and certification
– Scope and use
– Implementation
– Audit Process
Preparation methods
Case studies
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Next Step
Courses from the Lifecycle or Capability modules.
Exam and rights & obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.
For more information please contact…
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