After gaining knowledge of the principles of IT Service Management and the requirements of ISO 20000, this session will give you deeper understanding and all the subtleties of audit practice according to ISO 20000 standard.
– Quality Manager
– Information system Manager
– Anyone wishing to conduct audits
– Understand the requirements of ISO 20000 against which audits are conducted
– Further its knowledge of audit according to ISO 20000
– Mock audit
Addressed topics during this course:
– Introduction to ISO/IEC 20000 and certification
– Scope and use
– Audit Process
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.