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Process definition

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IT control plan - ITIL®
Objective
  • Build an action plan and set priorities.
  • Initiate projects such as: change management, service catalog, ITSM guidance tool…
Summary
  • Redesigning IT processes to meet business needs by ensuring the desired service levels, and helping users to rely on a solid and controlled technical foundation.
  • To meet these requirements, this redesigning IT plan must take into account the issues of efficiency, scalability and sustainability as well as a controlled total cost of ownership.
Description
  1. Process maturity analysis based on standard questionnaires and return of the level achieved to date.
  2. Practices comparison with standards or best practices (ITIL®) and gap analysis.
  3. Agreement on target levels (maturity level and service processes level).
  4. Integrated action plan to achieve these target levels.
IT control plan - maturity analysis
Objective
  • Build an action plan and set priorities.
  • Initiate projects such as: change management, service catalog, ITSM guidance tool…
Summary
  • Redesigning IT processes to meet business needs by ensuring the desired service levels, and helping users to rely on a solid and controlled technical foundation.
  • To meet these requirements, this redesigning IT plan must take into account the issues of efficiency, scalability and sustainability as well as a controlled total cost of ownership.
Description
  1. Identification of improvement actions by business area
  2. Qualification of potential gains (maturity, ROI, security, risk reduction)
  3. Description of actions and sequencing.
  4. Description of tasks per share (WBS)
  5. Identification of planning constraints (resources, budget, …)
  6. Management prioritization
  7. Planning / Roadmap (GANTT)
ITSM foundations program - ITIL®
Objective
  • Identification of operators, roles and responsibilities.
  • Tools Customized process.
  • Sensitization and users training.
Summary

Implementation of an approach to strengthen IT processes:

  • Processes deployment by following a set of prioritized actions and identification tooling requirements: incidents and problems management, change and releases management, configurations and assets management,…
  • The industrialization of these processes within two years by adopting the ITIL® framework.
Description
  1. Awareness Campaigns
  2. Identification of the contributors and implementation of modeling workshops
  3. Modeling activities, definition of monitoring indicators and performance.
  4. Sensitization, operators training
  5. Preparation of specifications
  6. Processes deployment
ITSM foundations program - maturity audit
Objective
  • Build an action plan and set priorities.
  • Tools Customized process.
  • Initiate projects such as: change management, service catalog, releases management, CMDB…
Summary

Implementation of an approach to strengthen IT processes:

  • Determining the current level of maturity of each process, identifying strengths and weaknesses for each process, definition of an overall maturity level of the organization as well as areas for improvement in processes, determining the target to achieve (actions and maturity level), and the methodology to be applied (action plan).
  • The industrialization of these processes within two years by adopting the ITIL® framework.
Description
  1. Process maturity analysis based on standard questionnaires and return of the level achieved to date.
  2. Practices comparison with standards or best practices (ITIL®) and gap analysis.
  3. Agreement on target levels (maturity level and service processes level).
  4. Integrated action plan to achieve these target levels.
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