Examens de Certification

ITIL® Foundation Certificate in IT Service Management

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ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL® use the complete ITIL® exam program for training personnel based on their roles. Their ITIL® skills enable them to perform and cooperate better.

Exam format
Web based or paper based, 40 questions
Documentation
Each candidate will receive a support in paper form or electronically
Course Length
3 days with certification
Delivery Language
English/French
The pre-requisites
Corporate IT Culture
Qualification level
Foundation
Target group
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL®. After gaining the certificate, you will understand how the ITIL® exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
Learning objectives
Through the completion of this course you will be able to:
– Identify favorable conditions for developing IT processes
– Study the components of Service Management Processes
– Recognize the importance of the integration of information technology in business
Addressed topics
– Service management as a practice
– The ITIL service lifecycle
– Generic concepts and definitions
– Key principles and models
– Processes
– Functions
– Roles
– Technology and architecture
– Competence and training
Preparation methods
– Personal study time
– Mock Exam on Atlantis Digit E-Learning Platform
Next Step
Courses from the Lifecycle or Capability streams
Exam & rights and obligations of the students
Right before passing the certification exam, you will get introduced to privacy details about EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session
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