Continuity of services is essential for each organization. Planning, Protection and Optimization of services ensure continuity. The management of demand, capacity and availability plays a key role in this, making the module indispensable for everyone involved directly or indirectly in providing services or responsible for their functioning.
Format of the exam (length and number of questions of the exam)
Web based or paper based
Each candidate will receive a support in paper form or electronically
5 days with certification
English / French
Proof of passing the ITIL® Foundation Certificate in IT Service Management (or other appropriate ITIL® and bridge qualifications)
Intermediate – Capability
You are an IT professional, business manager or business process owner and form part of the operational staff in your organization. You would like to know more about managing demand, capacity, availability, safety, risks and IT Service Continuity Management and the associated service agreements. You contribute to a higher level of IT Service Management.
Through the completion of this course you will learn how to:
– Plan key activities of PPO processes
– Apply key metrics to evaluate PPO success
– Set Priorities according to an impact assessment on Business
– Develop a Business Continuity Strategy
The certificate shows that you have knowledge of planning, protection and optimization in the field of IT Service Management. You know the guidelines for designing, implementing, supporting and improving the processes. You oversee the risks and critical success factors. The certificate is suited to a practical role.
Addressed topics during this course:
– Introduction to PPO
– Capacity Management
– Availability Management
– IT Service Continuity Management
– Information Security Management
– Demand Management
– Planning, Protection and Optimization roles and responsibilities
– Technology considerations
– Implementation considerations
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Courses from the Lifecycle or Capability modules.
Exam and rights & obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.
For more information please contact…