An important aspect of IT Service Management is the new release cycle. The control and validation of (new) services also requires consideration. Following this module helps IT professionals to further their knowledge about implementing new services in an IT organization.
Format of the exam (length and number of questions of the exam)
Web based or paper based
Each candidate will receive a support in paper form or electronically
5 days with certification
English / French
Proof of passing the ITIL® Foundation Certificate in IT Service Management (or other appropriate ITIL® and bridge qualifications)
Intermediate – Capability
You are an IT professional, business manager or business process owner and form part of the operational staff in your organization. You wish to know more about releases, control and validation processes within Service Management and how to apply this knowledge. In your role you make a direct or indirect contribution towards higher levels of IT Service Management.
Through the completion of this course you will learn how to:
– Control Operations through RCV functions and activities
– Create a model of Business Data
– Introduce a process based on ITIL® query execution
This certificate provides a deeper understanding of releases, control and validation of services. It is suited to a practical role in which you require specific skills for Service Management. You are able to handle requests and you evaluate and support the decision making process. You guarantee quality in the event of changes and transitions in services.
Addressed topics during this course:
– Introduction to RCV
– Change Management
– Service Asset and Configuration Management
– Service Validation and Testing
– Release and Deployment Management
– Request Fulfillment
– Change Evaluation
– Knowledge Management
– RCV roles and responsibilities
– Technology considerations
– Implementation Considerations
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Courses from the Lifecycle or Capability modules.
Exam and rights & obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.
For more information please contact…