This module is for anyone wishing to familiarize themselves with Service operations, the principles, processes, activities and functions of management and operation of ICT infrastructures. This knowledge enables organizations to keep more efficient control of their operations and increases the quality of IT Service Management.
Format of the exam (length and number of questions of the exam)
Web based or paper based
Each candidate will receive a support in paper form or electronically
3 days with certification
English / French
Proof of passing the ITIL® Foundation Certificate in IT Service Management (or other appropriate ITIL® and bridge qualifications)
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with the operational activities of services and managing, coordinating or integrating these within the Service Lifecycle.
Through the completion of this course you will learn how to:
– Plan Service Operation key activities
– Maintain stability while enabling changes in design, scale, scope and service service levels
– Enhance operations through new models and architectures
After gaining your certificate, you will be familiar with the basics of service operations and the challenges, risks and critical success factors. You will think more from the perspective of the business than from the technology.
Addressed topics during this course:
– Introduction to Service Operation
– Service Operation principles
– Service Operation processes
– Current Service Operation activities
– Organizing for Service Operation
– Technology considerations
– Implementing Service Operation
– Challenges, critical success factors and risks
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Courses from the Lifecycle or Capability modules.
Exam and rights & obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.
For more information please contact…