Examens de Certification

ITIL® Service Transition Certificate

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Exam format
] Web based or paper based, 40 questions
Documentation
Each candidate will receive a support in paper form or electronically
Course Length
3 days with certification
Delivery Language
English/French
The pre-requisites
Proof of passing the ITIL® Foundation Certificate in IT Service Management (or other appropriate ITIL® and bridge qualifications)
Qualification level
Intermediate
Target group
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.
Context
You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.
Learning objectives

Through the completion of this course you will:
– Define the purpose, objectives and scope of Service Transition
– Describe the key business processes of Service Transition
– Improve the quality of IT service provision

Addressed topics
This module provides clarification and deals further with the principles, processes, activities, methods and functions of Service Transition. It is a practical module that concentrates on the main points and does not consider all details.

Addressed topics during this course:

– Introduction to service transition
– Service transition principles-
– Service transition processes
– Managing people through service transitions
– Organizing for service transition
– Technology considerations
– Implementing and improving service transition
– Challenges, critical success factors and risks

Preparation methods
– Personal study time
– Mock Exam on Atlantis Digit E-Learning Platform
Next Step
Courses from the Lifecycle or Capability streams.
Exam & rights and obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.

Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.

Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.

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