You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.
Format of the exam (length and number of questions of the exam)
Web based or paper based
Each candidate will receive a support in paper form or electronically
3 days with certification
English / French
Proof of passing the ITIL® Foundation Certificate in IT Service Management (or other appropriate ITIL® and bridge qualifications)
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.
Through the completion of this course you will:
– Define the purpose, objectives and scope of Service Transition
– Describe the key business processes of Service Transition
– Improve the quality of IT service provision
This module provides clarification and deals further with the principles, processes, activities, methods and functions of Service Transition. It is a practical module that concentrates on the main points and does not consider all details.
Addressed topics during this course:
– Introduction to service transition
– Service transition principles
– Service transition processes
– Managing people through service transitions
– Organizing for service transition
– Technology considerations
– Implementing and improving service transition
– Challenges, critical success factors and risks
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Courses from the Lifecycle or Capability modules.
Exam and rights & obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.
For more information please contact…