Examens de Certification

ISO 20000 Consultant

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Overview

ISO/IEC 20000 Consultant’s Certificate course is delivered by our accredited IT service management (ITSM) tutors, all of whom have a wealth of current, relevant and practical experience. This course is designed to enable delegates to advise or consult an organization looking to achieve ISO/IEC 20000 certification.

Delegates attending the three day course will gain a clear understanding of the objectives and major content of ITSM Management processes within the scope of ISO/IEC 20000, its principles and terminology and of the preparation needed for an organization to become ISO/IEC 20000 accredited.

Our strategic ITSM consulting services focus on how your organization can apply best practices in a practical way to achieve tangible results.

  • Identify opportunities for improvement
  • Prioritize IT improvements for greatest business impact
  • Bring focus to your ITSM/ITIL project
  • Build a convincing business case for ITSM/ITIL
  • Avoid the pitfalls
  • Implement efficient supporting processes
  • Achieve ISO/IEC 20000 accreditation

 

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