Examens de Certification

Best Practices Foundation Certificate in IT Service Management

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Best Practices Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to Best Practices use the complete Best Practices exam program for training personnel based on their roles. Their Best Practices skills enable them to perform and cooperate better.

Exam format
Web based or paper based, 40 questions
Documentation
Each candidate will receive a support in paper form or electronically
Course Length
3 days with certification
Delivery Language
English/French
The pre-requisites
Corporate IT Culture
Qualification level
Foundation
Target group
You are an IT professional, business manager or business process owner in an organization that operates according to Best Practices. After gaining the certificate, you will understand how the Best Practices exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
Learning objectives
Through the completion of this course you will be able to:
– Identify favorable conditions for developing IT processes
– Study the components of Service Management Processes
– Recognize the importance of the integration of information technology in business
Addressed topics
– Service management as a practice
– The Best Practices service lifecycle
– Generic concepts and definitions
– Key principles and models
– Processes
– Functions
– Roles
– Technology and architecture
– Competence and training
Preparation methods
– Personal study time
– Mock Exam on Atlantis Digit E-Learning Platform
Next Step
Courses from the Lifecycle or Capability streams
Exam & rights and obligations of the students
Right before passing the certification exam, you will get introduced to privacy details about EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session
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