Examens de Certification

Best Practices Service Offerings and Agreements Certificate

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This course deals with operational activities concerning offers, agreements, responsibilities and (service-level) agreements. The knowledge from this module enables to contribute to a higher quality of IT service support within the organization.

Format of the exam (length and number of questions of the exam)
Web based or paper based
Each candidate will receive a support in paper form or electronically
Course Length
5 days with certification
Delivery Language
English / French
The pre-requisites
Proof of passing the Foundation Certificate in IT Service Management (or other appropriate and bridge qualifications)
Qualification level
Intermediate – Capability
Target group
You are part of the operational staff and are involved in Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management or Business Relationship Management. This is particularly suited to service (or service-level) managers and portfolio managers.
Learning objectives
Through the completion of this course you will learn how to:
– Create a service catalog
– Develop a Service Level Agreement model based on services
– Establish appropriate profiles for business activity
– Estimate costs and perform cost analyzes
Addressed topics
This module is for professionals involved with (commercial) offers and agreements for IT Service Management. Proper Service Level Agreements (SLAs) and contracts with suppliers prevent misunderstandings and ensure a smooth and timely delivery of services.
Addressed topics during this course:
– Introduction to SOA
– Service Portfolio Management
– Service Catalogue Management
– Service Level Management
– Demand Management
– Supplier Management
– Financial Management for IT services
– Business relationship Management
– SOA roles and responsibilities
– Technology considerations
– Implementation considerations

Preparation methods
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Next Step
Courses from the Lifecycle or Capability modules.
Exam and rights & obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.
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