Examens de Certification

Best Practices Service Strategy

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The strategic aspect of services within the Service Lifecycle should not be underestimated. It is essential that IT align with the business. This requires specific knowledge and skills. How can you include services at a strategic level? This module offers a thorough basis for strategic development, appraisals, financial management and demand management.

Format of the exam (length and number of questions of the exam)
Web based or paper based
Each candidate will receive a support in paper form or electronically
Course Length
3 days with certification
Delivery Language
English / French
The pre-requisites
Proof of passing the Best Practices Foundation Certificate in IT Service Management (or other appropriate Best Practices and bridge qualifications)
Qualification level
Target group
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or are a member of the supervisory staff. Your role involves dealing with or being responsible for developing strategies for services.
Learning objectives
Through the completion of this course you will:
– Understand the Best Practices lifecycle and the processes involved in Service Strategy
– Understand how IT can be a Business ally leading to higher productivity
– Learn how to build a proactive relationship between IT and users.
Addressed topics
The Service Strategy certificate shows that you are able to deal strategically with services and all related aspects of services. You understand the risks and the critical success factors and have the skills for raising the service strategy within the organization to a higher level.
Addressed topics during this course:
– Introduction to Service Strategy
– Service Strategy Principles
– IT Governance
– Technology considerations
– Implementing Service Strategy
– Critical Success Factors and Risks
Preparation methods
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Next Step
Courses from the Lifecycle or Capability modules.
Exam and rights & obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.
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