Examens de Certification

ISO 20000 Foundation

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ISO 20000 is an international standard aligned to the Best Practices Framework, that allows organizations to prove excellence and conformance in IT Service Management. It was first released in 2005, and it is now considered as a competitive advantage for delivery of IT services.

Format of the exam (length and number of questions of the exam)
Web based or paper based, 40 questions, 60 minutes duration
Each candidate will receive a support in paper form or electronically
Course Length
3 days with certification
Delivery Language
English / French
The pre-requisites
Corporate IT culture
Qualification level
Target group
– IT managers and production managers
– IT Responsible
– Project managers, quality managers
– IT support teams
– IT consultants, IT services providers

Learning objectives
Through the completion of this course you will:
– Understand the ISO 20000 framework, processes and requirements
– Understand how to implement ISO 20000 while incorporating aspects related to driving changes
– Identify ISO 20000 contributions in IT services continual improvement.

Addressed topics
ISO 20000 offers a pragmatic approach to align IT services with the priorities and objectives of the business. This certified training will enable you to understand the ISO 20000 framework, processes, requirements and implementation.
The program focuses on the role of people and their activities in achieving quality of IT services and processes.
Addressed topics during this course:
– Introduction to the ISO 20000 standard
– Requirements and Implementation
– Processes:
– Service delivery Processes
– Resolution, Control and Release Processes
– Relationship Management Processes
– Exam preparation
– Exam

Preparation methods
Case studies
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Next Step
Practitioner Level
Exam and rights & obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.

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