Examens de Certification

ISO 20000 Practitioner

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After gaining the basics of ISO 20000 at Foundation level, this session will help you understand the use of ISO 20000 standard in order to assist, advise and provide suggestions as to the eligibility and readiness for certification and defining the scope of ISO 20000 within organizations considering certification.

Format of the exam (length and number of questions of the exam)
Web based or paper based, 4 questions, 3 hours duration
Each candidate will receive a support in paper form or electronically
Course Length
3 days with certification
Delivery Language
English / French
The pre-requisites
You must hold the ISO 20000 Foundation certificate.
Qualification level
Target group
Professionals, managers and consultants wishing to assist organizations in preparing for audit and certification:
– IT managers and production managers
– IT Responsible
– Project managers, quality managers
– IT support teams
– IT consultants, IT services providers

Learning objectives
Through the completion of this course you will:
– Gain a clear understanding of the requirements of ISO 20000 and how it can be applied to IT Service Management within specific organization
– Gain the skills to be able to continuously improve the delivery of IT services

Addressed topics
This qualification will give you the key to lead your organization to ISO 20000 certification. It focuses on developing the skills to understand the ISO 20000 standard within specific organization in order to achieve compliance.
Addressed topics during this course:
– Introduction to ISO/IEC 20000 and certification
– Content, use and application of ISO 20000
– Applicability and the definition of scope
– Implementation
– Build a plan for compliance
– Service Management System

Preparation methods
Case studies
Personal study time
Mock Exam on Atlantis Digit E-Learning Platform
Next Step
Auditor Level
Exam and rights & obligations of the students
As soon as the certification exam is ordered, you will be informed about privacy details of EXIN exams.
Candidates are asked to communicate the right personal information and payments details. The registration cannot be confirmed until the payment is verified.
Final detailed calendar of the course sequence logistics and content information (Date, location, conditions, practical advice) is communicated to each candidate one week before the session.

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