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ITSM Process

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itsmEffective IT Service Management focuses on the customer satisfaction through the efficient delivery of reliable, cost effective, fit for purpose IT and network services designed to support business objective. These services underpin business strategy and support the organisation.

With the move to enterprise level solutions, e-business and e-government and other mission critical initiatives, a greater emphasis is now being focused upon end-to-end customer service. IT departments and service suppliers are being compelled to respond to more demanding requirements with less resources and often struggle to meet these needs often due to inexperience, process issues, inefficiencies and culture.

Atlantis Digit’s Service Management Consultancy addresses the following areas:

  • Assessment
  • Strategy and Service Model Development
  • Process / Procedure / Culture Integration
  • Implementation Support
  • Interim Management, Coaching and Guidance


Atlantis Digit relies on partnerships with market leaders such as :