Examens de Certification

ISO 20000 Auditor



The ISO/IEC 20000 Auditor certifications are credentials for professionals needing to audit an Service Management System (SMS) and, in case of the “ISO 20000 Lead Auditor” Certification, able to manage a team of auditors.

The principal competencies and knowledge skills needed by the market are the ability to proficiently plan and perform audits compliant with the certification process of the ISO/IEC 20000:2011 standard and to master the audit techniques and to manage (or be part of) audit teams and audit program.

Various professions may apply for this certification:
  • Auditor wanting to perform and lead an Service Management System (SMS) audits as the responsible of an audit team
  • Project manager or consultant wanting to master the Service Management System audit process
  • Person responsible for the Service or conformity in an organization
  • Member of the Service team
  • Expert advisor in information technology service management
  • Technical expert wanting to prepare for an ITSM audit function